Caution: in the event of possible differences between the French version of the general terms and conditions of sale and another language version, the original French text is the authentic text.
Scope of application
The General Terms and Conditions of Business (hereinafter referred to as "GTC") apply to all legal
transactions concluded on the online shop whakapaïpaï.ch
Whakapaïpaï reserves the right to change these GTC at any time. The GTC version valid at the time of the order
is decisive and cannot be changed unilaterally for this order. Any customer's terms and conditions that
contradict or deviate from these GTC are not recognized.
The products and services offered in the online shop are intended exclusively for customers who have
their residence/head office in Switzerland or Liechtenstein.
Deliveries are only possible to addresses in the above-mentioned countries.
Products and prices
The article images in the online shop, social networks etc. serve as illustrations and are non-binding.
All sales prices published in the online shop are final prices in Swiss francs, including VAT.
Whakapaïpaï reserves the right to change the prices of items without prior notice. The price indicated in the
online shop at the time of the order is decisive for the conclusion of contract.
Availability and delivery time
All information regarding availability and delivery time is given as an indication and can be changed at
any time.
Conclusion of contract
Articles and prices published in the online shop Whakapaïpaï are considered as offers. However, these offers are
always subject to the resolutive condition of an inability to deliver or an erroneous price indication.
The contract is concluded with Whakapaïpaï as soon as the customer places an order in the online shop, by phone
or by e-mail.
In the case of an online order, order receipt is confirmed to the customer by means of an automatically
generated e-mail confirmation. The order confirmation only informs the Customer that the online shop
has received the order and that the contract has therefore been concluded with Whakapaïpaï provided that the
order can be delivered, and the price indicated is correct.
Customer's duty of control
The customer is required to check the delivered items immediately upon receipt for condition, correctness
and completeness.
Any errors or damage must be reported to Whakapaïpaï immediately after their occurrence or at the latest within
3 calendar days upon receipt of the items. The customer is not allowed to use a damaged product.
Payment
Payments must be made in Swiss francs.
Accepted payments are as follows:
- Credit cards (Visa & MasterCard)
- Debit Postcards
- PostFinance
- PayPal
- Twint
In case of payment by credit card or other instant payment means, the debit takes place at checkout.
Return
Any item purchased on the online shop whakapaipai.ch can be returned within 14 calendar days of receipt if the
following conditions are met :
- The item has not been damaged.
- The item has no signs of wear and tear.
- Proof of purchase (invoice) is in the customer's possession.
The article must be returned in its original box to the address indicated under the section "Contact" of the
online shop whakapaipai.ch. If the original box is missing or damaged, Whakapaïpaï reserves the right to charge CHF 5.00
per item.
All returns must be submitted with a copy of the invoice for the order concerned.
The return costs are covered by Whakapaïpaï under the condition that the customer uses the means put at his/her
disposal by Whakapaïpaï to send back the ordered articles, nevertheless any loss or damage caused by the
transport will be fully paid by the customer.
Refund / exchange
To the extent that the item can be returned, Whakapaïpaï will exchange or refund the full purchase price upon
receipt of the item at the customer's request. For purchases made with a credit card, the refund will be
credited to the same card that was used to make the purchase, otherwise according to the customer's
instructions, the refund may be credited to a bank or postal account or as a credit note in the customer's
account.
In the case of an exchange, the customer may choose an equivalent item (same purchase price).
Warranty
All items in the online shop whakapaïpaï.ch have a 2-year warranty from the date of delivery. The warranty only
covers the absence of defects. Whakapaïpaï will apply the warranty services as follows:
1. Up to 1 year from the date of delivery, Whakapaïpaï reserves the right to choose on a case-by-case
basis between a full refund of the article or a voucher for the purchase price.
2. After 1 year from the date of delivery, the guarantee will be provided in the form of a credit
note for the purchase price.
Warranty disclaimer
Excluded from the warranty are damages caused by normal wear and tear (tarnish, scratches, etc.), as well
as damages due to improper use, lack of precaution, accident (loose stones due to impact, deformation,
etc.).
Jurisdiction and applicable law
The legal relationship between Whakapaïpaï and the customer is subject to Swiss law. The place of jurisdiction is
Geneva.
May 2020
