The Swiss online shop for silver rings!





                General terms and Conditions of sale


                Caution: in the event of possible differences between the French version of the general terms and conditions of sale and another language version, the original French text is the authentic text.

                Scope of application

                The General Terms and Conditions of Business (hereinafter referred to as "GTC") apply to all legal
                transactions concluded on the online shop whakapaïpaï.ch
                Whakapaïpaï reserves the right to change these GTC at any time. The GTC version valid at the time of the order
                is decisive and cannot be changed unilaterally for this order. Any customer's terms and conditions that
                contradict or deviate from these GTC are not recognized.
                The products and services offered in the online shop are intended exclusively for customers who have
                their residence/head office in Switzerland or Liechtenstein.
                Deliveries are only possible to addresses in the above-mentioned countries.

                Products and prices

                The article images in the online shop, social networks etc. serve as illustrations and are non-binding.
                All sales prices published in the online shop are final prices in Swiss francs, including VAT.
                Whakapaïpaï reserves the right to change the prices of items without prior notice. The price indicated in the
                online shop at the time of the order is decisive for the conclusion of contract.

                Availability and delivery time

                All information regarding availability and delivery time is given as an indication and can be changed at
                any time.

                Conclusion of contract

                Articles and prices published in the online shop Whakapaïpaï are considered as offers. However, these offers are
                always subject to the resolutive condition of an inability to deliver or an erroneous price indication.
                The contract is concluded with Whakapaïpaï as soon as the customer places an order in the online shop, by phone
                or by e-mail.
                In the case of an online order, order receipt is confirmed to the customer by means of an automatically
                generated e-mail confirmation. The order confirmation only informs the Customer that the online shop
                has received the order and that the contract has therefore been concluded with Whakapaïpaï provided that the
                order can be delivered, and the price indicated is correct.

                Customer's duty of control

                The customer is required to check the delivered items immediately upon receipt for condition, correctness
                and completeness.
                Any errors or damage must be reported to Whakapaïpaï immediately after their occurrence or at the latest within
                3 calendar days upon receipt of the items. The customer is not allowed to use a damaged product.


                Payments must be made in Swiss francs.
                Accepted payments are as follows:

                • Credit cards (Visa & MasterCard)
                • Debit Postcards
                • PostFinance
                • PayPal
                • Twint

                In case of payment by credit card or other instant payment means, the debit takes place at checkout.


                Any item purchased on the online shop can be returned within 14 calendar days of receipt if the
                following conditions are met :

                • The item has not been damaged.
                • The item has no signs of wear and tear.
                • Proof of purchase (invoice) is in the customer's possession.

                The article must be returned in its original box to the address indicated under the section "Contact" of the
                online shop If the original box is missing or damaged, Whakapaïpaï reserves the right to charge CHF 5.00
                per item.
                All returns must be submitted with a copy of the invoice for the order concerned.
                The return costs are covered by Whakapaïpaï under the condition that the customer uses the means put at his/her
                disposal by Whakapaïpaï to send back the ordered articles, nevertheless any loss or damage caused by the
                transport will be fully paid by the customer.

                Refund / exchange

                To the extent that the item can be returned, Whakapaïpaï will exchange or refund the full purchase price upon
                receipt of the item at the customer's request. For purchases made with a credit card, the refund will be
                credited to the same card that was used to make the purchase, otherwise according to the customer's
                instructions, the refund may be credited to a bank or postal account or as a credit note in the customer's
                In the case of an exchange, the customer may choose an equivalent item (same purchase price).


                All items in the online shop whakapaïpaï.ch have a 2-year warranty from the date of delivery. The warranty only
                covers the absence of defects. Whakapaïpaï will apply the warranty services as follows:
                1. Up to 1 year from the date of delivery, Whakapaïpaï reserves the right to choose on a case-by-case
                basis between a full refund of the article or a voucher for the purchase price.

                2. After 1 year from the date of delivery, the guarantee will be provided in the form of a credit
                note for the purchase price.

                Warranty disclaimer

                Excluded from the warranty are damages caused by normal wear and tear (tarnish, scratches, etc.), as well
                as damages due to improper use, lack of precaution, accident (loose stones due to impact, deformation,

                Jurisdiction and applicable law

                The legal relationship between Whakapaïpaï and the customer is subject to Swiss law. The place of jurisdiction is
                May 2020